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- Weekly remote server monitoring (Defrag, Free Space, Backup Monitoring, Security/Antivirus Suite Monitoring, WSUS, DNS, DHCP, Exchange, Firewalls, RAID, UPS, and more!)
- OS updates and service packs for all server equipment
- Driver updates for all server equipment
- Firmware/Bios updates for all server & networking equipment
- Administrative Event Log Auditing
- Intrusion Protection System (requires specific hardware)
- Helpdesk support for all staff
- Onsite, Remote (international support available) and Telephone Assistance
Always traveling? Our technicians can remotely assist you from anywhere in the world via secure Software (internet connection required).
All plans include a discount from our regular service rates and the rates are guaranteed for the term of the contract (1 year).
All plans include a free 1 year subscription to Avira Professional for each PC/Server on your network. ($29.99 value per machine)
As new and challenging technologies emerge are you finding it hard to keep up? Do you spend more time fighting with software and figuring out which hardware is right for you instead of focusing on critical business opportunities? How much is your time actually worth?
SolvingIT's corporate support contracts offer 24 hour support from experienced IT professionals. Our support staff will monitor, patch, upgrade and maintain your servers, workstations, laptops and networking equipment while providing your staff on-going technical support for general day-to-day issues. Our plans are designed for businesses of all sizes and offer you a guaranteed reduced labor rate for the term of the contract. After your initial consultation you will be billed monthly instead of per incident.
Support Plans
|
Plan |
Includes |
Cost |
Extra Hours |
Emergency Rates |
|
|
|
|
|
|
|
Per Device |
|
$70/Computer $100 / Server |
$80 / Hour |
2x (5pm to 8am) |
|
SIT 5 |
5 Hours |
$375 ($75 / hour) |
$80/h |
2x (5pm to 8am) |
|
SIT 10 |
10 Hours |
$700 ($70 / Hour) |
$75/h |
2x (5pm to 8am) |
|
SIT 25 |
25 Hours |
$1625 ($65 / Hour) |
$70/h |
2x (5pm to 8am) |
|
SIT 50 |
50 Hours |
$3000 ($60 / Hour) |
$65/h |
2x (5pm to 8am) |
All packages include a specific number of hours per month. These hours can be used for on-site, remote, telephone and maintenance/monitoring services. If your monthly total exceeds the included hours, you will be billed for the extra hours at the overage rate. Hours cannot be banked.
- Businesses receive a FREE network evaluation with each contract (2 hours maximum)
- Hourly rates are locked for the contract term (1 year)
- Scheduled on-site weekly or monthly visits are included (available upon request)
- Unused hours expire at midnight on the last day of each month
- Services are restricted to those identified by SolvingIT management as IT related
- Contract Upgrades are available at anytime (current rates apply)
- Regular Business Hours: 8:00am to 5:00pm - Monday to Friday (larger packages are granted extra regular hours. see above)
- After hour support is available at the listed rate
- Customers with support plans outside of Alberta will be responsible for accommodations, travel and meals.
- Telephone & remote assistance calls will be charged a minimum 0.5 hours
- Onsite calls will be charged 1.0 hour minimum
- Support contracts can be modified to include extra duties
No Travel Charges within city limits (unless approved by SolvingIT management)